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Communities > Diagnostic & Analysis System > MaxiDas > MD 802, THE VEHICLE PROGRAM IS NOT AUTH...
MD 802, THE VEHICLE PROGRAM IS NOT AUTHORIZED, PLEASE OBTAIN AUTHORIZATION

3910 Views 15 Replies Latest reply: 2013-09-03 03:25:22


  •   Level 1   
    (5) points
    kjetask
    2013-08-19 13:29:59
    I am getting this message when trying to Connect to a Mercedes A168, what can the problem be ?

  •   Level 10   
    (10965) points
    Autel Support

    2013-08-21 04:56:36

    Have you done a update for this Benz recently? Most likely the update failed.

  •   Level 1   
    (5) points
    kjetask
    2013-08-22 02:48:06
    Thanks for reply. Yes, updated few days ago, and remember I did get an error for some of the updates, how do I fix this ?

  •   Level 1   
    (5) points
    kjetask
    2013-08-22 03:09:50
    By the way, can you check my S/N: MDE112001236 - this is a MD 802, right ?

  •   Level 10   
    (10965) points
    Autel Support

    2013-08-22 03:30:51

    No, I am afraid your tool is a MD702 all systems with datastream. For those malfunctional vehicle programs, try to uninstall them through our PC SUIT, then re-install again. Make sure it is updated successfully this time.

  •   Level 1   
    (5) points
    kjetask
    2013-08-22 06:37:13
    That is strange, my unit covers more than specified for the 702, all vehicles for the 802 is covered, how is that possible ? Maybe I need to confront the seller if this is a fraud.... Have reinstalled Benz, and will try again.

  •   Level 10   
    (10965) points
    Autel Support

    2013-08-23 02:09:09

    Sorry I have no idea what is going on with your machine since it left our factory.

  •   Level 1   
    (5) points
    kjetask
    2013-08-24 11:06:31
    But can a 702 be modified to a 802 ? When updating earlier I got a question about changing serialnumber, because the one on the sd card didn't match. By the way, it worked fine after reinstalling Benz :)

  •   Level 1   
    (5) points
    kjetask
    2013-08-25 11:24:38
    After struggeling with connection to another car, a Honda, and a lot of errors during update, I decided to format the sd card and start from scratch. After this I have no asian or us vehicles on my scanner. I am now beginning to think that the ebay seller has sold me a 702, with software for a 802 on the sd card, is that possible ? If so, can you please put me in contact with someone that can confirm this, so I can og after the seller in the ebay system, and charge them for fraud.

  •   Level 10   
    (10965) points
    Autel Support

    2013-08-26 01:24:16

    Ok, you can contact us at support@auteltech.com, with the description of your problem and your serial number. Then we will confirm the situation.
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